The Legal Stuff
Throughout this website and any connected social media channel the use of the terms “we”, “us” and “our” refers to Thornbury Candle Co. The use of this website and any social media attached to Thornbury Candle Co, are at all times governed by the following set of Terms and conditions. Furthermore, the user is taken to agree to the Terms and Conditions when engaging in the services offered by Thornbury Candle Co.
By purchasing one of our products or interacting in any way with our brand, you are engaging in our service and we assume that you have read and understood the following set of Terms and Conditions. You therefore agree to be bound by them at all times.
PURCHASING A PRODUCT
When using our online store, you agree to provide any details requested by us, including identifiable information and payment information. When purchasing any of our products you agree that payment will be taken upon the placement of your order.
Thornbury Candle Co will not fulfil any order until payment has successfully been received.
Thornbury Candle Co reserves the right to refuse service to anyone at any time for any reason. Thornbury Candle Co also reserves the right to cancel an order, if necessary and at any time, without consequence.
Thornbury Candle Co, at all times, reserves the right to make amendments to our services, products or prices without notice or consequence.
In the event you aren't quite satisfied with your chosen candle or product, we are happy to exchange it for another of equal or lesser value of your choosing. Exchanges will only be accepted on full price items within 14 days of purchase. Exchange is not available on any products on sale. In order to successfully exchange your order, the following procedure must be followed:
1. Email Thornbury Candle Co at: email@example.com indicating your wish to exchange and the product you will like to swap for. Please include your order number in this email.
2. When returning your product for exchange, please ensure that it is in brand new condition. All intended exchange items must be wrapped in the same way as they are wrapped when you receive them. Returns for exchange will not be accepted if damage is done to the candle due to appropriate care not being taken by the customer when returning the candle. All postage costs of returning the candle are the responsibility of the customer, however Thornbury Candle Co will gladly cover the cost of sending your replacement candle to you.
We will only provide a refund of the purchase price where your product is faulty or has been damaged in transit. In this instance we ask that you email us at: firstname.lastname@example.org and provide a photograph of the product so that we may assess it. If a refund is appropriate it will be made within 48 hours. If you simply require a replacement candle, one will be shipped to you free of charge.
All intellectual property on our website or any of our social media, including photographs, logos, any other images or literature are the property of the author and may not be reproduced either in whole or in part without express consent from the author.
Your feedback is valuable to us, and we love to share it with others on our website. By providing us with feedback you agree to allow us to publish it in the feedback section of our website. We will at all times endeavor to post the feedback in its entirety, however we reserve the right to make alterations to any part of it that we deem as offensive or inappropriate for publication.
If you tag Thornbury Candle Co in a picture of our product, it is implied that you give us permission to re-post your image or use it for other promotional purposes. Images will always be credited to the author and will always remain the property of the author.
ENTIRITY OF TERMS AND CONDITIONS
This set of terms and conditions represents the entirety of the agreement between us and our customers and users. The only time any other Term or Condition will apply is when one is expressly prescribed by statute.
CHANGES TO TERMS AND CONDITIONS
Thornbury Candle Co reserves the right to change these Terms and Conditions at any time without notice or consequence. Any changes to the Terms and Conditions will be published here and will become effective immediately at the time of publishing.
If you have any questions, concerns or comments regarding our Terms and Conditions please contact us by email at: